Shipping policy

Processing Time

Orders are usually processed within 1–2 business days.
During busy periods, this may extend to 3–5 business days.

You will receive a confirmation email once your order has been shipped.

Shipping rates are displayed at checkout. Typical options are:

Local collection may be offered where available.

Estimated delivery times:

Delivery times may vary due to postal delays, holidays or other reasons outside our control.

Some orders may include tracking.
Tracking information will be sent to your email when available.

If offered, you will receive instructions when your order is ready for collection.
Please bring your order confirmation.

If your order has not arrived within 14 days (UK) or 30 days (international), please contact us.

We will help investigate with the carrier.

If any items arrive damaged, please contact us within 48 hours with photos.
We will arrange a replacement or refund where appropriate.

Please ensure your address is correct at checkout.
We cannot take responsibility for parcels sent to incorrect addresses provided by the customer.

If you have any questions about shipping, please contact:

portonegames@gmail.com